FAQ
How do I check the status of my order?
Once your order has been placed, please allow 24–72 hours for processing. Our fulfillment team carefully prepares your selected product(s) or service package before shipment or scheduling. Once your order has shipped (for physical products) or your service booking has been confirmed, you will receive an email notification. You can then track your order anytime by visiting our [Track My Order] page.
How long does shipping take?
Please allow 24–72 hours for order processing.
Domestic orders (Canada & USA): typically arrive within 7–16 business days.
International orders: please allow 7–20 business days depending on location and customs clearance.
For design services (virtual consultations, design packages, etc.), scheduling details will be provided to you directly via email after your purchase.
What factors contribute to the shipping time for orders?
Our décor products and furnishings are often specially sourced and unique to our collection, which may result in slightly longer shipping times than mass-market retailers. We work closely with our partners and suppliers to ensure your order arrives as quickly as possible while maintaining our quality standards.
Do you ship internationally?
Yes! We proudly ship worldwide so customers everywhere can enjoy our curated interior design products. Please note that delivery times may vary depending on your country’s customs process.
Is your website secure with my personal information?
Absolutely. Our website is secured with SSL encryption to ensure your personal and payment information is always protected. We do not store your credit card details—they are used for the one-time transaction only.
How do I place an order on your website?
Simply browse our collection of products or services, click the “Add to Cart” button, and proceed to checkout. Fill in your shipping and billing information, and we’ll prepare your order right away. For interior design services, you’ll receive an email confirmation with next steps to book your consultation or package delivery.
Is there a quality guarantee for all products?
Yes. We stand behind the quality of every product and service we offer. If you receive an item that is damaged or incorrect, please contact us immediately with photos for verification. We will make it right by providing a replacement or appropriate solution. Please note that returns are only accepted in these cases.