1) Overview
This Privacy Policy and Terms of Service describe how Rubina Interiors collects, uses, protects, and shares personal information when you visit, browse, or make a purchase from our website. By accessing the site or engaging our services, you agree to the practices and terms outlined below.
2) Information We Collect
When you place an order, book a design consultation, or contact us, we collect information you provide directly, such as your name, billing and shipping address, payment details, email address, phone number, and any notes or project information you share.
When you visit our website, we may automatically receive certain data from your device, such as your IP address, browser type, time zone, the pages you view, and how you interact with our content. Like most websites, we use cookies and similar technologies to improve your experience, remember preferences, and analyze site performance. You can disable cookies in your browser settings at any time. More information about cookies is available at www.allaboutcookies.org.
3) How We Use Information
We use your information to process orders and payments, provide design and consulting services, communicate with you about purchases or projects, fulfill shipping and delivery, manage customer support, prevent fraud, and improve our website and offerings. We may also use contact details to send updates, promotions, or newsletters if you have consented to receive them. You can unsubscribe from marketing communications at any time.
4) Sharing of Information
We share information only when necessary to operate our business. This includes sharing limited personal data with trusted third-party partners who provide services such as secure payment processing, website hosting, shipping and logistics, marketing analytics, and email communication tools. These providers are bound by confidentiality and data protection obligations and process information only on our behalf.
We may also share information when required by law, to comply with a court order or lawful request, or to protect our rights and safety or that of others.
5) Advertising and Analytics
We may use third-party technologies to measure website performance, understand customer behavior, and improve our advertising. These tools may use cookies or similar identifiers to collect non-identifiable data about your browsing activity. You can control ad preferences and tracking through your browser settings or by visiting industry opt-out resources such as www.optout.aboutads.info. We do not sell your personal information to third parties.
6) Do Not Track
Some browsers offer a “Do Not Track” signal. Our website currently does not respond to these signals, but you may adjust cookie settings and tracking preferences directly through your browser or device.
7) Legal Bases and Your Rights
Depending on where you live, you may have rights over your personal information, including to access, correct, update, delete, or restrict processing. You may also request a copy of your data or withdraw consent where applicable. We process information only where there is a lawful basis, such as to fulfill a contract, comply with legal obligations, or pursue legitimate business interests. To make a data-related request, contact us using the details in Section 14.
8) International Transfers
We may store or process your information in countries outside your own, including Canada and the United States. When data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable laws.
9) Data Retention
We retain personal information only as long as necessary to provide our products and services, to comply with legal and tax obligations, or to resolve disputes. If you request deletion of your information, we will act promptly in accordance with applicable law and business requirements.
10) Security
We maintain administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, or disclosure. While no online system is completely secure, we take reasonable steps to safeguard your information during transmission and storage.
11) Minors
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we learn that a child has provided personal information, we will delete it immediately.
12) Updates to this Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The date at the top of this page indicates the latest version. Continued use of our website after updates constitutes acceptance of the new terms.
13) Terms of Service
A. Eligibility and Account
By using this website, you confirm that you are at least the age of majority in your province or state of residence or that you have parental or guardian consent to use the site. You are responsible for maintaining the security of your account credentials, if applicable.
B. Products and Services
Rubina Interiors offers both tangible products and professional interior design services. We reserve the right to modify, limit, or discontinue any product or service without notice. Colors, dimensions, and materials are represented as accurately as possible, but variations may occur due to screen display differences or supplier changes.
C. Orders and Payments
By placing an order, you agree to provide accurate billing and payment information. All transactions are processed securely through our trusted payment provider. We reserve the right to refuse, cancel, or limit any order that appears fraudulent or suspicious.
D. Shipping, Delivery, and Timing
Estimated delivery times are provided at checkout or in your proposal. We are not responsible for delays beyond our control, such as carrier issues, weather conditions, or supplier backorders. Ownership and risk of loss transfer to you upon delivery by the carrier.
E. Returns and Cancellations
Our return and cancellation terms are outlined on our Returns Policy page. Custom, made-to-order, or final sale items may not be eligible for return. Service fees and consultation retainers are typically non-refundable once work has begun, except where required by law. Return shipping costs are the responsibility of the customer unless an item is defective or incorrect.
F. Design Services and Client Responsibilities
By engaging our design services, you grant us the right to use project-related materials you provide for the purpose of delivering your project. You represent that all content you provide (including photos, floor plans, and documents) is accurate and owned by you. You are responsible for timely approvals and decisions throughout the project. Design recommendations are for guidance only; product availability, pricing, and delivery are subject to change. Completed projects or photos may be featured in our portfolio or marketing materials unless you request otherwise in writing before photography.
G. Intellectual Property
All website content, including text, imagery, graphics, layouts, and designs, is the property of Rubina Interiors or our licensors. You may not reproduce, copy, or redistribute any material without written consent. Purchased digital design files are for personal use only and may not be resold or shared publicly.
H. Acceptable Use
You agree not to misuse our website or services. This includes attempting to disrupt operations, introducing malicious code, collecting personal data without consent, or using content in ways that violate intellectual property or privacy laws.
I. Disclaimers
All products, services, and content are provided “as is” and “as available.” While we strive for accuracy, we do not guarantee that every product description, image, or service detail will be free from error. Interior design outcomes depend on many variables beyond our control, including lighting, installation, and user implementation.
J. Limitation of Liability
To the fullest extent permitted by law, Rubina Interiors and its directors, employees, and affiliates shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities. Our total liability for any claim shall not exceed the total amount paid by you for the product or service in question.
K. Indemnification
You agree to indemnify and hold harmless Rubina Interiors and its affiliates from any claims, damages, or losses arising from your breach of these terms or misuse of the site.
L. Governing Law
These terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. Any disputes shall be resolved exclusively in the courts of Alberta, Canada, except where consumer protection laws provide otherwise.
M. Entire Agreement and Changes
These Terms, together with our policies and any written agreements specific to your project, constitute the entire understanding between you and Rubina Interiors. We may update these Terms from time to time, and your continued use of the website constitutes acceptance of any modifications.
14) Contact Us
If you have any questions about this Privacy Policy or Terms of Service, or wish to exercise your privacy rights, please contact us:
Email: support@rubinainteriors.com